By Casper Sorensen, Vice President, Customer Experience
The following is the most recent replace in our sequence of weblog posts describing our dedication to constantly enhancing our buyer expertise.
In previous blog posts we highlighted our ongoing journey to create extra worth for purchasers with our help expertise. In 2021, we invested in offering improved help experiences by growing our staffing, accelerating our response occasions, in addition to including dozens of academic sources to our help pages so clients can get essentially the most correct data on our services and products.
In our pursuit to offer clients with essentially the most trusted customer support expertise in crypto we’re excited to spotlight new reside help choices for our clients.
In This fall we started providing localized cellphone help for retail clients within the US, UK, Ireland, Germany, and Japan. Whether the query is straightforward or complicated, our educated professionals are prepared to assist. These new cellphone help choices increase on the Coinbase One help which launched in October 2021 and is obtainable to clients within the United States 24/7 from a devoted workforce, and the quickest reply occasions in crypto.
In December 2021, we started offering US retail clients with reside messaging by way of our new Help Center platform. Live messaging affords clients the pliability to attach with us when the time is true and proceed the dialog seamlessly in the event that they must step away. Our workforce of customer support consultants can be found by way of messaging 24/7 with the velocity our clients count on.
The journey continues in 2022, we’ll present extra localized cellphone and messaging choices for our clients globally in addition to carry additional enhancements to our in-app help expertise for iOS and Android.
We stay deeply centered on offering our clients with intuitive help expertise and admire endurance as we proceed to develop. We sit up for steady enhancements so please keep tuned to this weblog for updates on the standing of our journey.